Responsibilities

• Monitor and report on level of service being provided to customers 

• Identify problems affecting the level of service being provided to customers, provide and implement solutions  

• Interface between customers and internal departments  

• Execute customer commercial activities 

• Deputize and provide support to Customer Operations Manager 

Requirements

• Degree in Engineering or Business Administration 

• At least 5 years’  working experience in customer services, particularly in an engineering production and commercial environment 

• Proficient in Microsoft Office 

• Fluent in spoken and written English 

• Good communication and presentation skills  

• Good analytical and problem solving skills 

• Exposure to SAP system and understanding of Lean Tools and Techniques a plus